Return Policy
Returns
Unused items in saleable condition, purchased from our web store, may be returned within 30 days of purchase in accordance with this Return Policy. Please contact our Customer Service Department at support@tooletries-usa.reamaze.com. Return shipping is the responsibility of the customer. Upon receipt of the goods, the original method of payment will be credited. Please note that all sale items are final sale and cannot be returned for a refund.
If an item in your order arrives damaged or defective, please contact the Customer Service Department and they will assist you with replacing or crediting the damaged or defective items.
If an order is refused or not picked up by the customer and is returned to TOOLETRIES by the carrier, only the cost of the product will be refunded, and only upon written request of the person who paid for an order.
Order cannot be cancelled once order is confirmed and placed. Customers who wish to cancel their order will need to follow the return policy.
If you need to return an item or you have any questions about this policy, please contact our Customer Service Department (support@tooletries-usa.reamaze.com).
International
TOOLETRIES is a proud Australian company and prices you see in our web store are those set for your country. Please take a look in the top right hand corner of this page to ensure that you are shopping in the correct country. We regret that we cannot currently take online orders for every country.
For Australian customers please visit https://tooletries.com.au
For Canadian customers please visit https://tooletries.ca
For New Zealand customers please visit https://tooletries.co.nz
For United Kingdom customers please visit: https://tooletries.co.uk/
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What are your products made of?
All our products, grooming tools and shower
organisation products are made of 100% silicone and are BPA free. Our skincare
products are Australian Made, free from sulphates and parabens and are Vegan.
How do your products work?
Our products grip to shiny surfaces using
our silicone grip technology. Our products do not use adhesives or suction
cups. Simply attach to any clean, smooth surface like glass, tiles, or your
bathroom mirror. Then remove and reuse whenever you see fit.
Is my surface suitable for your products?
Our products grip to shiny surfaces using
our silicone grip technology.
You can check ur surface guide: https://tooletries.com/pages/how-to-use
Help! I am moving house. How do I remove and reuse your products?
Good news.
Our products can be removed and reused as many times as you like. All
you need to do is peel the product off
the surface, wash in soapy water and air dry then reapply firmly to wherever
you want to relocate it. Here are some extra tips to help:
1. Clean the surface area if dusty or dirty
2. Take off the protective film from the back of the product (there is protective film on the front of the mirror, so make sure to take that off!)
3. Place your tool onto a clean, flat, shiny-like surface (it will not stick to unglazed of stone tiles)
4. Wait 24 hours before ‘dressing’ (hanging) anything in your products to ensure the best grip!
Are your products cruelty free?
Like most of the world – well, the good folks anyway – we’re animal lovers. That’s why none of our products are tested on animals. In fact, we prefer to test them on ourselves. Consequently, we
probably have the most groomed, organized, and sweetest smelling office in the southern hemisphere.
How long do your products last?
Our products are made from 100% silicone and designed to be reused over and over again. They’re built to last. Not to waste. We have some customers who use their body scrubber every day and have had them for nearly 5 years! How is that for performance?
We stand behind the quality of our products. If you have any concerns at all, you can contact our customer care team at:
support@tooletries.reamaze.com
How often do I need to replace your Silicone Scrubber?
This will depend on your own personal hygiene routine and how often you are using the scrubber. For longer lasting use, we recommend hanging
the scrubber on our Arnold Hook somewhere dry between uses.
What is the difference between the Body Scrubber and Body Scrubber 2.0?
The difference between our Body Scrubber and Body Scrubber 2.0 comes down to their unique designs and the experience they offer. The original Body Scrubber provides excellent exfoliation with minimal lather, making it ideal for a deeper clean. In contrast, the Body
Scrubber 2.0 has longer bristles designed to create a richer lather, giving you
a foamy, luxurious wash while still keeping your skin refreshed.
How do I clean my Tooletries products?
We suggest cleaning your products regularly (especially if it is in a spot that is constantly getting wet). All you must do is gently wash with warm, soapy water and allow to air dry before reapplying firmly to surface.
How do I stop my mirror from fogging?
The shower mirror is fog-resistant . To prevent the shower mirror fogging you need to wet the mirror with the warm shower water, before using the mirror.