Return Policy


Unused items in saleable condition, purchased from our web store, may be returned within 30 days of purchase in accordance with this Return Policy. Please contact our Customer Service Department at Return shipping is the responsibility of the customer. Upon receipt of the goods, the original method of payment will be credited. Please note that all sale items are final sale and cannot be returned for a refund.

If an item in your order arrives damaged or defective, please contact the Customer Service Department and they will assist you with replacing or crediting the damaged or defective items.

If an order is refused or not picked up by the customer and is returned to TOOLETRIES by the carrier, only the cost of the product will be refunded, and only upon written request of the person who paid for an order. 

Order cannot be cancelled once order is confirmed and placed. Customers who wish to cancel their order will need to follow the return policy.

If you need to return an item or you have any questions about this policy, please contact our Customer Service Department (

TOOLETRIES is a proud Australian company and prices you see in our web store are those set for your country. Please take a look in the top right hand corner of this page to ensure that you are shopping in the correct country. We regret that we cannot currently take online orders for every country. 

For Australian customers please visit

For Canadian customers please visit

For New Zealand customers please visit

For United Kingdom customers please visit: