CHARCOAL FRIDAY SALE. 25% OFF SITEWIDE. DISCOUNT ALREADY APPLIED ON PRODUCTS. FREE SHIPPING ON ORDERS OVER $35. 

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FAQs

General

All of our products are made of 100% silicone and are BPA free. Our products are also vegan and are not tested on animals. They contain no harmful ingredients!

This will depend on your own personal hygiene routine and how often you are using the body scrubber, we recommend pairing the Body Scrubber with the Arnold Hook for longer lasting use and to help dry the product between each use.

It is completely up to you, you can use your favorite body wash. We have trialed and tested and we do recommend for a great lather to use body wash/gel.

Gentle: 

The exfoliating bristles in the Gentle face scrubber will boost your skin with an invigoratingly- deep yet gentle cleanse. Its great for removing dirt, oil and dead skin.

Firm:

The Firm Face Scrubber has many properties that are great for an all round deep cleanse. The round bristles act like a magnet for dirt and oil while the short bristles polish the skin and slough away dead surface cells.

Apply your favorite face wash to your face or scrubber, massage into face using a circular motion, avoid contact with eyes and wash face with water afterwards and apply moisturizer.

Gentle:

Do you shave? It is a perfect pre-shave ritual to give you a smoother and closer shave. Use daily.

Have a beard? It is perfect for exfoliating the dead skin away under your beard hair and gives you a better clean. Use Daily.

Firm:

Use twice a week for optimal exfoliation and apply moisturizer after use.

Yes! Our products can be removed and reused as many times as you like. All you have to do is peel the product off the surface, wash in soapy water and air dry then reapply firmly to wherever you want to relocate it. Here are some extra tips to help:

1. Clean the surface area if dusty or dirty

2. Take off the protective film from the back of the product (there is protective film on the front of the mirror, so make sure to take that off!

3. Place on to a clean, flat, shiny-like surface (it will not stick to unglazed of stone tiles)

4. Wait 24 hours before use

The Mason Razor holder is designed to fit most standard size razor heads.

Razor Head Section Dimensions: 4.1cm wide

We do not recommend for safety razors for this product, if you are interested in a product for this check out our Maverick Safety Razor and Brush Stand.

Our products do not use adhesives or suction cups. They grip to shiny surfaces using our silicone grip technology. For further information if the surface you have is suitable please check out our how to use/surface guide page.

Contact us directly if you want to find out specific stores.

Yes. All the products that have a pocket have custom drainage holes so you can use the product in the shower.

Our products do not use adhesives or suction cups. They grip to shiny surfaces using our silicone grip technology

How to apply your product:

- Clean the surface you are adhering the product to

- Peel the backing film off and place the product on the surface, from one side to the other, smoothing out any air bubbles as you go.

Now the science behind the fog-free mirror:

- Before you start looking in the mirror to either talk to yourself or shave, we'd like to share a little bit of science with you. To prevent condensation (that is fog) on the mirror, just warm it with your shower jet-like stream for about 10 seconds

- Science taught us that if there's no temperate difference between the mirror and the shower's atmosphere, there's no fog.

1. Clean the surface area if dusty or dirty 

2. Take off the protective film from the back of the product (there is protective film on the front of the mirror, so make sure to take that off!

3. Place on to a clean, flat, shiny-like surface (it will not stick to unglazed of stone tiles)

4. Wait 24 hours before use

We suggest cleaning your products regularly (especially if it is in a spot that is constantly getting wet). All you have to do is gently hand wash with warm, soapy water and allow to air dry before reapplying firmly to surface.

The James: 4.3x1.6x3.9inches

The Henry: 2.6x1.2x3.9inches

The Harvey: 2.6x1.4x3.9inches

The Frank: 4.3x2.4x5.5inches

The Harvey: 5lbs

The James: 5lbs

The Henry: 2lbs

The Arnold: 5lbs

The Benjamin: standard size soap

The Frank: 5lbs

We are always working on new products. Stay tuned!

The Koby Bag and Koby Mini are water resistant.

Our products are made of easy-cleaning silicone that stick to smooth, shiny surfaces. They work best on glass, mirror, shiny tiles or marble. Please check out our How To Use page on our website.

Ordering

If your order has not been shipped contact us immediately at support@tooletries-usa.reamaze.com. If your order has been shipped you will need to go through the returns process.

We will certainly attempt to make any order changes upon request, however during busy periods this task can be very difficult due to the magnitude of orders being processed by our warehouse team. If you have an urgent order edit please contact us immediately at support@tooletries-usa.reamaze.com.

You’ll need to first add the items to your cart. Then, proceed through checkout and add the discount code to the section and click apply. Make sure the discount is applied before proceeding.

We accept Amex, Apple Pay, Mastercard, Pay Pal, Shop Pay, Visa and After pay.

All Tooletries orders will receive an email order confirmation after the order has been placed. You will receive a secondary notification email with your tracking details upon dispatch. If you did not receive either email please check your junk folder as it may have snuck in there. If you have not received anything, please contact us at at support@tooletriesusa.reamaze.com.

Shipping and Returns

We are constantly expanding and making Tooletries Global. We ship to all states in the United States. If you would like to ship to the Australia please go to www.tooletries.com.au. If you would like to ship to Canada please go to www.tooletries.ca. If you would like to ship to New Zealand please go to www.tooletries.co.nz. If you would like to ship to United Kingdom please go to www.tooletries.co.uk.

Our warehouse team are busy packing all of your orders.

USA STANDARD: Orders are scheduled to arrive approximately 1-5 business days after shipping from our warehouse. 

- All orders placed before 11 a.m. EST will be processed and shipped out from our warehouse on the same business day and all those placed after 11 a.m. EST will be processed and shipped the next business day. Standard business days are Monday to Friday, excluding statutory holidays.

A tracking link will be sent via email or SMS if you have provided your mobile number. Once your order has been processed, packed and prepared for dispatch you will receive your tracking information. If you did not receive this email or SMS please check your junk folder as it may have snuck in there. If you have not received anything, please contact us at at support@tooletriesusa.reamaze.com.

1. Please check your mailbox as well as around your house, as the courier might have left it there

2. Check your local post office

3. Call the shipping provider and see if they have any more details in regards to your parcel

Please note: TOOLETRIES is not responsible for stolen/lost packages, packages sent to the wrong address, or refunding/replacing packages in these cases. TOOLETRIES is not responsible for any packages once they are in the hands of any one of our shipping subsidiaries.

Please contact us immediately with your order number and updated address at support@tooletries-usa.reamaze.com If your order has not dispatched we can update your address, if however your order has dispatched you will be in charge of contacting the shipping carrier as soon as possible.

We're sorry to hear you would like to return products in your order. Email us at support@tooletries-usa.reamaze.com and we'll help sort you out! See our returns policy here for more information.