Privacy Policy

How Tooletries protects your privacy

The security of your personal information is extremely important to us. We never sell or rent your personal information to any third parties under any circumstances. We're committed to protecting the security and privacy of any personal information you provide to us.

Information we collect

We collect personally identifying information that you provide us during the registration process, such as your name, email address, and zip code. We also collect personal identifying information when you choose to use certain other features of the site, such as when you order a product from us, and when you otherwise volunteer personal information about yourself, for example, through surveys, contests or promotions, and submitting and/or posting content in discussion forums. When you choose to use these additional features, we may require you to provide additional personal information such as your phone number, billing and shipping addresses and credit card information.

We use Google Analytics, which uses cookies and similar technologies to collect and analyze information about site use, so that we can better understand how users interact with our site. You can learn about Google’s practices here. If you would like to prevent your user session data from being used by Google Analytics you can visit the Google Analytics Opt-Out Browser Add-on page and install the browser add-on. 

We use third-party advertising companies to serve advertisements that may be of interest to you when you access and use the site and other websites on any of your devices. These companies place or recognize a unique cookie on your browser (including through the use of pixel tags). They also use these technologies, along with information they collect about your online use, to recognize you across the devices you use, such as a mobile phone and a laptop. If you would like more information about this practice, and to learn how to opt out of it in desktop and mobile browsers on the particular device on which you are accessing this privacy policy, please visit the Network Advertising Initiative opt-out page and the Digital Advertising Alliance opt-out page.

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

How we use your information

We never sell any information you provide to us.

We use your personal information to support and enhance your use of the site and its features, including without limitation: fulfilling your order; providing customer service; tracking email invitations you send; and otherwise supporting your use of the site and its features. We may also track your past purchases to provide you with a personalized profile of your purchase history and personalized emails. The personal information you provide to us will also be added to our databases and used for future communications.

If you wish not to receive these weekly emails you may remove yourself from our list by logging into your account, and modifying your email delivery options. By registering with dukecannon.com, you are automatically subscribed to our email, but may choose to opt out at any time.

 

SMS Messaging Program

1. If you choose to opt in to the Tooletries SMS Messaging Program, you'll receive occasional text messages that contain information about new product launches, special offers and promotions. 

2. You may also receive abandoned shopping cart notifications within 6 hours of browsing on the Tooletries website. The Tooletries website uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS.
3. You can cancel the SMS service at any time. Just text "STOP" to the short code. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
4. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at {support email address or toll-free number}.
5. Carriers are not liable for delayed or undelivered messages
6. As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive {message frequency}. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

Collapsible content

What are your products made of?

All our products, grooming tools and shower
organisation products are made of 100% silicone and are BPA free. Our skincare
products are Australian Made, free from sulphates and parabens and are Vegan.

How do your products work?

Our products grip to shiny surfaces using
our silicone grip technology. Our products do not use adhesives or suction
cups. Simply attach to any clean, smooth surface like glass, tiles, or your
bathroom mirror. Then remove and reuse whenever you see fit.

Is my surface suitable for your products?

Our products grip to shiny surfaces using
our silicone grip technology.

You can check ur surface guide: https://tooletries.com/pages/how-to-use

Help! I am moving house. How do I remove and reuse your products?

Good news. 
Our products can be removed and reused as many times as you like. All
you need to  do is peel the product off
the surface, wash in soapy water and air dry then reapply firmly to wherever
you want to relocate it. Here are some extra tips to help:

1. Clean the surface area if dusty or dirty

2. Take off the protective film from the back of the product (there is protective film on the front of the mirror, so make sure to take that off!)

3. Place your tool onto a clean, flat, shiny-like surface (it will not stick to unglazed of stone tiles)

4. Wait 24 hours before ‘dressing’ (hanging) anything in your products to ensure the best grip!

Are your products cruelty free?

Like most of the world – well, the good folks anyway – we’re animal lovers. That’s why none of our products are tested on animals. In fact, we prefer to test them on ourselves. Consequently, we
probably have the most groomed, organized, and sweetest smelling office in the southern hemisphere.

How long do your products last?

Our products are made from 100% silicone and designed to be reused over and over again. They’re built to last. Not to waste.   We have some customers who use their body scrubber every day and have had them for nearly 5 years! How is that for performance?

We stand behind the quality of our products. If you have any concerns at all, you can contact our customer care team at:

support@tooletries.reamaze.com

How often do I need to replace your Silicone Scrubber?

This will depend on your own personal hygiene routine and how often you are using the scrubber.  For longer lasting use, we recommend hanging
the scrubber on our Arnold Hook somewhere dry between uses.

What is the difference between the Body Scrubber and Body Scrubber 2.0?

The difference between our Body Scrubber and Body Scrubber 2.0 comes down to their unique designs and the experience they offer. The original Body Scrubber provides excellent exfoliation with minimal lather, making it ideal for a deeper clean. In contrast, the Body
Scrubber 2.0 has longer bristles designed to create a richer lather, giving you
a foamy, luxurious wash while still keeping your skin refreshed.

How do I clean my Tooletries products?

We suggest cleaning your products regularly (especially if it is in a spot that is constantly getting wet). All you must do is gently wash with warm, soapy water and allow to air dry before reapplying firmly to surface.

How do I stop my mirror from fogging?

The shower mirror is fog-resistant . To prevent the shower mirror fogging you need to wet the mirror with the warm shower water, before using the mirror.