Shipping Info

Standard Ground Shipping + Rates

Orders are scheduled to arrive approximately 5-10 business days after shipping from our warehouse. During non-busy periods all orders placed before 11 a.m. EST will be processed and shipped out from our warehouse on the same business day and all those placed after 11 a.m. EST will be processed and shipped the next business day. Standard business days are Monday to Friday, excluding statutory holidays. During busy periods please allow 1 to 4 business days for dispatch. 

USA SHIPPING 

Shipping Description Shipping Rate
Standard (Contiguous States): $0 - $49.99 $9.00
Free (Contiguous States): $50 & Over Free Shipping*
Non-Contiguous States: $0 and up $40.00

 

CANADA SHIPPING 

Shipping Description Shipping Rate
Standard FedEx Canada Ground: $0-$99.99 $19.99
Discounted FedEx Canada Ground: $100 & Over $9.99

 

Please note: TOOLETRIES is not responsible for packages sent to incorrectly addressed orders. Please contact us immediately if your address was entered incorrectly at checkout. 

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    What are your products made of?

    All our products, grooming tools and shower
    organisation products are made of 100% silicone and are BPA free. Our skincare
    products are Australian Made, free from sulphates and parabens and are Vegan.

    How do your products work?

    Our products grip to shiny surfaces using
    our silicone grip technology. Our products do not use adhesives or suction
    cups. Simply attach to any clean, smooth surface like glass, tiles, or your
    bathroom mirror. Then remove and reuse whenever you see fit.

    Is my surface suitable for your products?

    Our products grip to shiny surfaces using
    our silicone grip technology.

    You can check ur surface guide: https://tooletries.com/pages/how-to-use

    Help! I am moving house. How do I remove and reuse your products?

    Good news. 
    Our products can be removed and reused as many times as you like. All
    you need to  do is peel the product off
    the surface, wash in soapy water and air dry then reapply firmly to wherever
    you want to relocate it. Here are some extra tips to help:

    1. Clean the surface area if dusty or dirty

    2. Take off the protective film from the back of the product (there is protective film on the front of the mirror, so make sure to take that off!)

    3. Place your tool onto a clean, flat, shiny-like surface (it will not stick to unglazed of stone tiles)

    4. Wait 24 hours before ‘dressing’ (hanging) anything in your products to ensure the best grip!

    Are your products cruelty free?

    Like most of the world – well, the good folks anyway – we’re animal lovers. That’s why none of our products are tested on animals. In fact, we prefer to test them on ourselves. Consequently, we
    probably have the most groomed, organized, and sweetest smelling office in the southern hemisphere.

    How long do your products last?

    Our products are made from 100% silicone and designed to be reused over and over again. They’re built to last. Not to waste.   We have some customers who use their body scrubber every day and have had them for nearly 5 years! How is that for performance?

    We stand behind the quality of our products. If you have any concerns at all, you can contact our customer care team at:

    support@tooletries.reamaze.com

    How often do I need to replace your Silicone Scrubber?

    This will depend on your own personal hygiene routine and how often you are using the scrubber.  For longer lasting use, we recommend hanging
    the scrubber on our Arnold Hook somewhere dry between uses.

    What is the difference between the Body Scrubber and Body Scrubber 2.0?

    The difference between our Body Scrubber and Body Scrubber 2.0 comes down to their unique designs and the experience they offer. The original Body Scrubber provides excellent exfoliation with minimal lather, making it ideal for a deeper clean. In contrast, the Body
    Scrubber 2.0 has longer bristles designed to create a richer lather, giving you
    a foamy, luxurious wash while still keeping your skin refreshed.

    How do I clean my Tooletries products?

    We suggest cleaning your products regularly (especially if it is in a spot that is constantly getting wet). All you must do is gently wash with warm, soapy water and allow to air dry before reapplying firmly to surface.

    How do I stop my mirror from fogging?

    The shower mirror is fog-resistant . To prevent the shower mirror fogging you need to wet the mirror with the warm shower water, before using the mirror.