• Which countries does tooletries.com ship to?
  • We are an Aussie based company located in Brisbane and Los Angeles. At the moment we are only shipping to Australia and the United States. Coming soon Amazon Canada and Amazon United Kingdom.
• Where do I find my tracking number?
  • There are multiple emails we sent out which have your tracking details. You can find you tracking number on your confirmation email. We also send out a tracking number specific email. We also link your email to Australia Post tracking updates.
  • If you have not received anything, please contact info@tooletries.com and they will assist you further.
• I have not received an email to say my order is confirmed?
  • Please check your junk folder as it may have snuck in there.
  • If you have not received anything, please contact info@tooletries.com and they will assist you further.

Product Performance

• Do we have any more colours other than grey or charcoal?
  • At the moment our colour range is grey and charcoal.
• How do I clean my product?
  • We suggest cleaning your products regularly (especially if it is in a spot that is constantly getting wet). All you have to do is gently hand wash with warm water and allow to air dry before reapplying to surface.
• Will there be new products?
  • We are always working on new products :) stay tuned.
• How many lbs does my products hold?
  • The Harvey: 5lbs or 2.3kg
  • The James: 5lbs or 2.3kg
  • The Henry: 2lbs or 2.3kg
  • The Arnold: 3lbs or 2.3kg
  • The Benjamin: standard size soap
  • The Frank: 5lbs or 2.3kg
• Is there drainage holes?
  • Yes. All of our products come with custom drainage holes.
• How do I apply my product?
  • 1. Firstly, take off the protective film from the back of the product (there is protective film on the front of the mirror so make sure to take that off!)
  • 2. Place onto a clean, flat, shiny glass-like surface (it will not stick to unglazed tiles or stone)
  • 3. Clean the surface area if dusty or dirty
  • 4. Smooth out air bubbles by tracing around the edges and centre with your thumbs (air bubbles are your enemy)
  • 5. Wait 12 hours before use
• What type of surfaces do Tooletries grip to?
  • Our products is made of easy-cleaning silicone that sticks to almost anything smooth and shiny – glass, mirror, shiny tiles or marble.
• Are Tooletries products reusable?
  • Yes! Our products can be removed and reused as many times as you like. All you have to do is peel it off the surface and reapply to wherever you want to relocate it.
• Does TOOLETRIES products use suction cups?
  • No adhesives, glue or suction cups, just our really cool silicone grip technology.

General

• How do I change or cancel my order?
  • Contact info@tooletries.com immediately.
• How do I use my discount code?
  • You’ll need to first add the items to your cart. Then, proceed through checkout and add in the discount code to the section and click apply. Make sure the discount is applied before proceeding.
• Can I purchase Tooletries at retail stores?
  • We are located in many stores throughout Australia and the rest of the world. Send us an email if you want to find out specific stores. info@tooletries.com
• How can I make a return?
  • Please refer to our return policy. If you meet the criteria please email